ABMEDICALUK-Blyth-Northumberland

EST. 2008

Love The Skin You're In!

 

We are an online booking clinic only. All our free appointments show here first, we do not keep a cancellation list.  Please click on the online booking icon to get started & follow the instructions.

Online-booking

Clients:

Clients must be 18 years of age or over, to have treatments, accompany other clients, and you

must be 18 years of age to use this website. We do not perform treatments on under 18s even if parental consent is offered. Any client attempting to bring anyone under the age of 18 will be turned away and will lose the 25% booking fee..

 

Appointments:

By booking an appointment you accept the terms & conditions of the business, take responsibility for reading the pre treatment information prior to your appointment and any aftercare advice to be followed.

 

Our method of booking an appointment is via the online booking system only, if you have difficulty using this please contact us.

 

AB Medical UK operates a strict appointment only system, this means we do not welcome "pop in" clients to the premises.  This helps us maintain the privacy and confidentiality of clients who are having treatments.  You can of course text, call or email us and we will get back to you as soon as possible.

 

We reserve the right to refuse or stop treatments at any time if you are considered unsuitable.

 

Your appointment is for you only, cannot be for someone else. We cannot "squeeze" other people into your appointment slot with you. You are welcome to bring one adult visitor as a chaperone. No advice can be given to visitors as each appointment slot is timed precisely to provide you with a consultation, treatment and advice. Any visitors who wish advice must book an appointment in thier own name. Should your visitor require refreshments, these must be paid for.

 

Late Arrivals:

Please arrive promptly for your appointment, late arrivals will have thier treatment time shortened accordingly and if 10 minutes or more late will need to rebook and will be marked as a non attender.  Do not arrive more than 10 minutes early for your appointment as this may compromise the privacy and confidentiality of the client before you.  Due to the nature of the treatments performed and equipment used at these premises, to comply with insurance requirements, children are NOT allowed to accompany clients or be on the premises.  

 

Mobile Phones:

We afford you the respect you deserve by not answering the business telephone during your consultation, so please afford us the same respect.  Mobile phones must be turned off during consultations. No food or drink is permitted other than that which is provided complimentary in the waiting area.

 

Video & Photography:

It is normal practice to photograph you before & after treatment for your medical records.  These are never shared or used in promotional activities without your consent and you have the right to withdraw your consent at any time.  Video and photography during treatments and consultations by clients or visitors is not permitted without prior written consent of AB Medical UK.

 

Appointment Cancellations & Do Not Attend (DNA) Clients:

We understand that from time to time the unexpected crops up, however we appreciate a 48 hour notice of cancellation of appointment whenever possible. You can cancel your appointment any time up to 48 hours prior to the appointment by logging into your online booking profile. Cancellations made within 48 hours of the appointment slot need to be notified to us via text, telephone or email. Rearrangements and cancellations made out side of the 48 appointment window may have monies moved, or refunded in full. Non attendance of appointments causes unnecessary expense to the business, risks treatment price rises & inconvenience to myself & other customers.  If you do not attend your appointment the full cost of any future treatment will be payable in advance to secure future appointments plus you will lose the 25% deposit you have paid.  Our computer system will also  "lock out," removing your use of the online booking facility. The online booking facility cannot be reinstated until three consecutive appointments have been attended. You will also not be able to book into prime time appointment slots which are Saturdays and evening appointments.

 

Any promotional offers, refer a friend or birthday vouchers will be null and void. If you have paid for a course of treatments you will lose one treatment from your course. Clients who have pre payment plans will have the costs deducted from thier credit balance.

 

Anti wrinkle review appointments are complimentary, therefore if you do not attend this appointment, or cancel within 48 hours of the appointment, you will not be able to rebook a further review appointment for that treatment.

 

If you then do not attend a second appointment you will no longer be able to book any further appointments at AB Medical UK. This means you will be removed from our client list and will need to find an alternative clinic to provide any future treatments. If you have extenuating personal circumstances that may interfere with your appointment attendance please let us know before booking any appointment, as we may be able to come to a special arrangement with you.

 

Treatment Information & Aftercare:

Treatment information and aftercare advice leaflets are available to read & download from our website 24/7.  It is your responsibility to ensure you have read and understood the information leaflet and aftercare advice prior to your treatment and any further questions you may have can be answered at your consultation.  Your signature on your consent form also confirms you have read and understood the advice. If you subsequently decide not to follow medical advice we cannot be held responsible for any adverse consequences. If this will be the first time having a treatment at AB Medical UK please arrive a few minutes early to complete consent forms.

 

If you have any queries or concerns regarding your treatment, that is not answered on our treatment or downloads page,  please contact us via email, telephone or text, we will reply during clinic hours. We do not offer an out of hours service.

 

Booking Fee:

Clients must pay a non refundable 25% deposit to secure a treatment slot (£100 per vial for Sculptra).  This is 25% of the treatment price. The deposit must be paid at the time of booking an appointment. Non attendance of appointments will result in the loss of the 25% deposit or loss of a treatment if a course of treatments have been booked. Non attenders will not be able to book premium time future appointment which are late evenings and saturdays.  Cancellations within 48 hours of appointment will also lose thier 25% booking fee.

 

Otherwise any monies pre paid will be deducted from the total treatment price, at the till on the day of your appointment.

 

Consent Form

You are required to complete a consent form for every different treatment you have at AB Medical UK.  This must be completed truthfully and acurately.  If you withhold medical information we cannot be held responsible for any adverse consequences that may arise.  You are responsible to inform us if your medical history changes at any time . Please arrive a couple of minutes early if you need to complete a consent form.

 

Computerised System:

The clinic computerised system will send appointment reminders to your chosen email address, mobile telephone, or both, 48 hours prior to your booked appointment.  It will also send periodic information updates and details of any upcoming promotions.  Your details are never shared with a third party and kept completely confidential.  Please let us know if you do not wish to receive any communication from the system.

 

You will receive an email receipt containing payment method, treatment performed and products used during your treatment.

 

We need your full details on our system at all times to enable us to obtain the products for your treatments as most products used in clinic are obtained via a private prescription.

 

We do not hold debit/credit card details nor sell our database details to anyone for added privacy and security.

 

Payment & Prices:

Payment for treatments & services must be made at time of consultation or earlier by pre payment plan, direct debit, paypal, giftcard, cash or debit/credit card.  Please ensure you have sufficient funds to pay at the time of your treatment.

 

We accept payments in cash, debit card, credit card, gift vouchers, refer a friend vouchers, direct debit or BACS payment. We do not accept cheques.

 

We reserve the right to vary prices without notice.

 

You, the client are responsible to pay for the treatment in full.  You also consent when accepting these terms & conditions, the release and distribution of information from your record held at this clinic to persue non payment of treatment, to the relevant authorities.  Authorities include court officials, police, lawyers, and financial institutions this clinic has business with.

 

Refunds:

We do not offer refunds under any circumstances.  All products used in our treatments are from genuine suppliers and must be paid for.  If you are unhappy with a treatment please refer to our complaints procedure where we can remedy any complications that may arise.  Please ensure that your expectations are realistic. You may need a number of treatments over a period of time to achieve the results you want.   We are happy to discuss this with you, and do so, during your treatment & consultation.

 

Social Media:

By communicating with AB Medical UK across Instagram, Twitter, Pinterest and Facebook, you agree to the following:

 

You hereby grant us the right to use any image(s) (content) and/or your handles which you have tagged or mentioned AB Medical UK, on our website and/or any AB Medical UK social media platforms, including but not limited to, Twitter, Pinterest, Instagram and Facebook.

 

AB Medical UK reserves the right to use, modify, combine or reproduce with other material, your content, with no obligation and it is royalty-free.

 

You warrant that you own your posted content and that it does not violate or infringe on the rights of any third party and that you have permission to use/appear in the content.

 

You are 18 years of age or over.

 

Our details:

 

The full name of our company is AB Medical (UK) Ltd.

We are registered in England & Wales under registration number 07782149

Our clinic address is Rosewood House, 45 Rosemary Terrace, Blyth, Noerthumberland, NE24 3DS

Our company registered address is  112 Whitley Road, Whitley Bay, Tyne & Wear NE26 2NE.

You can contact us by email to info@abmedicaluk.com.

 

Online Shop:

 

Delivery

All online orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers. Expected delivery time is usually between 5 – 7 days. If an item is out of stock we will notify the consumer by telephone or email, we will either offer a replacement or a new date of delivery. If this is deemed unsatisfactory by the consumer they will be given a full refund.

Refund and Returns

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Cash refunds can only be made to the payment card used to purchase the goods. As a consumer you have the right to a 7 day cooling off period where you can choose to refund the item if it is deemed unsuitable. If you wish to return the goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order on 07930973445, the return address is:

Rosewood House

45 Rosemary Terrace

Blyth

Northumberland

NE24 3DS

 

Goods must be returned in their original condition, unopened, including immediate packaging. As soon as goods are returned to head office, a refund will be made onto the card of purchase within 3-4 working days. The cost for returning the goods will not be refunded. If an exchange is required we can re-send another item, for example send a different sized same product. The consumer will be required to return the original item, and then we will send a replacement with no additional postal charges. Gift vouchers are non-refundable.

 

 

 

 

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